Payment Method

What Currency do We Accept?

We exclusively transact in internationally recognized currencies to facilitate seamless global commerce. Consequently, all international purchases will be conducted in United States Dollars (USD), a universally accepted currency.

Furthermore, for all domestic transactions within Vietnam, we employ the Vietnamese Dong (VND) as the designated currency.

This dual-currency approach ensures precision and clarity in our pricing structure, tailored to both international and domestic markets.

Methods of Payment

We proudly offer a comprehensive array of secure and convenient payment methods to accommodate the diverse needs of our valued customers. For domestic orders, we graciously accept the following esteemed payment options:

  • Visa
  • Mastercard
  • American Express
  • Cash on Delivery (COD)

For international orders, our commitment to seamless global transactions is reflected in our acceptance of the following reputable payment methods:

  • Visa
  • Mastercard
  • American Express

Rest assured, these esteemed payment channels are thoughtfully chosen to provide you with a seamless and secure transaction experience, regardless of your location or preferences.

Tax / Duty Information

Our product prices are listed in USD and already include taxes. However, please note that for orders outside Vietnam, any applicable customs duties will be the responsibility of the customer. Your local customs authorities determine the limits for duty-free packages, and we suggest visiting their website for an idea of potential costs. Ensuring clarity and preparedness, we recommend checking your local customs website for estimates on duties and taxes before making a purchase.

Unsuccessful Deliveries

In the event that our carrier is unable to provide delivery service to your designated shipping address, we are committed to ensuring a seamless resolution. We will promptly initiate a full refund to your original payment method. Our dedicated team will reach out to you through email to communicate the circumstances.

In situations where a delivery is missed due to unavailability to receive the package, please be advised that any associated charges will be your responsibility. To arrange an alternative delivery, you will need to coordinate with the carrier directly. Our team will send you an email notification in case of unsuccessful delivery.

Should the unforeseen circumstance arise where our carriers return the package to us, our team will promptly contact you via email to initiate a comprehensive discussion and determine the best course of action. Your satisfaction and convenience remain our top priorities throughout this process.

When Will My Refund Settle?

To address your refund request in a timely and precise manner, our team will reach out to you via email with specific details. Kindly be aware that the processing of refunds may take up to 10 days to reflect on your account statement. This timeframe is contingent upon the policies of your card issuer and falls beyond our direct control. We remain committed to facilitating this process as efficiently as possible and appreciate your understanding in this regard.

Free Shipping vs Customs, Duties, and Taxes

Regrettably, we are unable to cover the expenses associated with customs, duties, and taxes, as these fees are governed and imposed by your government. Unfortunately, these charges fall outside of our realm of influence and thus cannot be assumed by us.

Should a situation arise where a customer refuses a delivery due to import duties, fees, taxes, or other associated charges, it’s important to note that such circumstances may lead to the package being either returned to the sender or destroyed. In such scenarios, any subsequent fees incurred will become the customer’s responsibility, and the original order will not be eligible for a refund.

We emphasize that all relevant customs, import duties, fees, taxes, and any other associated charges remain the sole responsibility of the customer, even in cases where shipments are declined upon delivery. If your order necessitates these supplementary charges, it becomes imperative for you to settle them in order for the package to successfully clear customs. Your cooperation in this matter is greatly appreciated.

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