Terms & Conditions

The ensuing terms outline the binding arrangement for online commerce between VanityValley and the users of this website (“You”). Prior to progressing with your utilization of the website, we earnestly recommend a meticulous review of these terms. Your consent to these terms and conditions is imperative for the ongoing accessibility and utilization of this website. It is pivotal to recognize that VanityValley is the proprietor and operator of this website.

Order &Payment

By finalizing an online order, you are extending an offer to procure the product at the prevailing price on our website. Payment is obligatory upon the submission of the online order and can be effectuated through Visa, MasterCard, or American Express. Your affirmation as an authorized user of the American Express account employed for payment is understood. The company will designate a carrier for the delivery of goods.

Every online order executed through this website is contingent upon validation and approval by VanityValley. A confirmation email will be dispatched to acknowledge the receipt of your online order. Kindly note that, for items on sale, cancellations are regrettably not accommodated once an order has been placed. Should you seek to switch to a different size of the identical style, please engage us via supports@vanityvalley.com.

It is pertinent to note that the prices may undergo changes or discrepancies on this website, devoid of prior intimation to you.

For any assistance or inquiries, please direct your communications to supports@vanityvalley.com

Order Cancellation

VanityValley accepts cancellation requests within 30 minutes after an order is placed. If you wish to make any modifications to your order, kindly adhere to our guidelines for Order Adjustment.

Order Adjustment

Adjustments to your processing order details can be initiated under the following conditions: (1) prior to dispatching your order to our courier or (2) before finalizing your pre-order. Kindly note, any adjustments may lead to extended processing times, for which VanityValley cannot be held responsible.

This policy exclusively pertains to full-price product(s) and is valid for in-store, online purchases through VanityValley’s website and social commerce channels (Instagram and Facebook), as well as online transactions via Shopee and Lazada.

For domestic purchases, adjustments are confined to altering the size of the acquired product(s), except for domestic purchases on Shopee and Lazada. For such cases, please adhere to Shopee and Lazada’s respective Terms and Conditions.

In instances of pre-ordered or back-ordered products, request adjustments by contacting contact@vanityvalley.com within 72 hours of order placement. Similarly, for available products, contact us within 24 hours after the order is placed. Please be mindful that due to our daily packing and shipping procedures, we cannot guarantee all requests can be accommodated.

Regarding international purchases, adjustments encompass changing the color and/or size of the purchased product(s), or even opting for an alternative style. However, should the total value of the adjusted product(s) be lower or higher than the original order value, no refund or additional payment will be made unless expressly directed by our staff through email communication.

Requesting an adjustment is a straightforward process:

  1. Email your request to contact@vanityvalley.com within the specified timeframe, citing your order number and detailing your request. After the designated timeframe, VanityValley reserves the right to decline any requests.
  2. Our Customer Service team will respond within one working day with further instructions, confirming the eligibility of the product(s) for adjustment, provided they meet the stipulated criteria.
  3. For website purchases, upon confirmation of your adjustment request, an automatic email will be generated, confirming the adjustments made.

Your satisfaction remains our priority, and this policy is designed to accommodate your needs effectively.

Product Descriptions

VanityValley is committed to offering meticulous product descriptions on our website to uphold accuracy. It is important to note that the images featured on our website are intended for illustrative purposes solely. We cannot assure precise color replication or the comprehensive representation of design and product options through these images. VanityValley retains the prerogative to rectify any errors or oversights that may arise.

Storing Product

In the event that your order encounters delivery challenges due to inaccuracies or issues with the provided shipping information, we will securely store your package for a period of 90 days. Our dedicated team will reach out to you to validate the accuracy of the provided shipping details. However, should we not receive a response within this stipulated timeframe, we will regrettably have no choice but to proceed with the cancellation of your order.

It is essential to note that, in this circumstance, any refund will not be issued subsequent to the cancellation of your order. Our aim is to ensure a seamless and successful delivery process, and we encourage prompt attention to any communication regarding shipping information to prevent any disruptions to your order.

Promotion / Discount Codes

VanityValley periodically extends special offers which can be utilized for your order through the use of a promotional code. To benefit from these promotions, simply input the promotional code in the designated field during the checkout procedure and click the “apply” button. The corresponding value of the promotion will then be automatically deducted from your order total.

It is important to bear in mind that only one promotional code can be applied per transaction. Additionally, unless explicitly stipulated otherwise, each promotional code is eligible for use by a customer only once. We hope this clarifies the process for your convenience.

Website Security

https://vanityvalley.com is protected by SSL (Secure Socket Layer) encryption. SSL is a security protocol that guarantees the encryption of any data you input into a secure section of the website during its transmission over the Internet. SSL employs data encryption to establish a secure environment for conducting online transactions. To fully utilize SSL, it is imperative to employ an SSL compliant browser.

It is important to note that VanityValley does not retain or store credit card numbers from online transactions. The last four digits and the expiry date of your credit card number are retained solely for the purposes of order verification and identification. In the unlikely event that a credit card is employed without the authorized cardholder’s consent, it is the cardholder’s responsibility to promptly inform their credit card provider in accordance with the applicable reporting guidelines and procedures.

Rest assured, VanityValley prioritizes the security and privacy of your sensitive information throughout your online interactions.


VanityValley has diligently presented information on this website with utmost accuracy. While we implement stringent measures to ensure the security of your order and payment details, it is important to note that, barring any negligence on our part, we cannot assume liability for any potential loss you might experience in the event that a third party gains unauthorized access to the data you furnish while accessing or placing orders through the website. Your security remains a paramount concern, and we are committed to upholding the integrity of your information.

Intellectual Property

VanityValley retains full ownership of the intellectual property encompassing its garment designs, fabric designs, and images. Unauthorized utilization of these designs and images for any purpose is strictly prohibited without obtaining prior written consent from VanityValley. We maintain a firm stance on safeguarding our intellectual property and expect compliance with this directive.

Server Maintenance

Occasionally, there may be instances when https://vanityvalley.com experiences downtime, whether planned or unexpected. VanityValley endeavors to minimize the duration of such downtime. It is important to acknowledge that VanityValley cannot be held accountable for any potential consequences that may arise during periods of downtime. Our commitment remains centered on providing a seamless online experience, and we appreciate your understanding in this matter.

Use of Website

By utilizing this website, you affirm your commitment to adhere to these terms and conditions, ensuring lawful and ethical usage. Your engagement with this website must not be employed for any unlawful endeavors.

You are explicitly prohibited from infringing upon, or endeavoring to breach, the security of this website. This includes any attempts to hack into this website, VanityValley’s computer systems, or the computer systems of fellow users of this website. Hacking encompasses unauthorized access, malevolent damage, and/or interference.

During your interaction with VanityValley, advertising cookies will be placed on your computer to facilitate the personalization of your shopping experience.

Upon entering this website, your acceptance of these terms and conditions is implied. It is important to note that this Agreement will be periodically reviewed and may be subject to revision. VanityValley retains the prerogative to modify this Agreement at any juncture. Any such modifications will be duly posted on this website. Your ongoing use of the website is indicative of your acknowledgment and agreement to these terms.

Term of Termination

VanityValley retains the authority to conclude the arrangement for product provision to you prior to dispatch. In such instances, VanityValley assumes no liability for any incurred expenses or damages as a result of terminating this Agreement.


This Terms of Sale and Use of Website Agreement, in conjunction with the other policies presented on this website, constitutes the comprehensive agreement between VanityValley and the user (yourself).

Shopping Cart
Scroll to Top