Refund and Return Policy


  • Our refund and returns policy lasts 30 days from the date of purchase.
  • After 30 days, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unused and in the same condition as when received.
  • In its original packaging.


Certain goods are exempt from being returned, including:

  • Perishable items (e.g., food, flowers, newspapers, magazines).
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids/gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

Partial Refunds

In specific situations, only partial refunds are granted for items that:

  • Show obvious signs of use (e.g., books).
  • Have been opened (e.g., CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records).
  • Are not in their original condition or have missing parts for reasons not due to our error.
  • Are returned more than 30 days after delivery.

Proof of Purchase

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds Process

  • Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
  • If approved, your refund will be automatically applied to your credit card or original method of payment within a specific timeframe.

Late or Missing Refunds

  • Check your bank account first if you haven’t received your refund yet. There might be a processing delay.
  • Contact your credit card company for further assistance.
  • If needed, get in touch with your bank to inquire about processing times.
  • If you still haven’t received your refund, please contact us at {email address}.

Sale Items

  • Only regular-priced items may be refunded.
  • Sale items cannot be refunded.


  • We only replace items if they are defective or damaged.
  • To request an exchange, send us an email at {email address}.
  • Mail your item to: {physical address}.


  • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift during purchase, or if the gift giver had the order shipped to themselves for later gifting, a refund will be issued to the gift giver.

Shipping Returns

  • To return your product, mail it to: {physical address}.
  • You will be responsible for paying for your own shipping costs for returning the item.
  • Shipping costs are non-refundable; they will be deducted from your refund.
  • The time it takes for your exchanged product to reach you may vary depending on your location.
  • For more expensive items, consider using a trackable shipping service or purchasing shipping insurance to ensure secure delivery.

Need Help?

  • For questions related to refunds and returns, contact us at {email}.
  • Our dedicated team is ready to assist you in any way possible.
  • At Vanity Valley, we prioritize your satisfaction and strive to make your shopping experience seamless and enjoyable.
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