To be eligible for a return, your item must meet the following criteria:

• Unused and in the same condition as when received.
• In its original packaging.

Certain goods are exempt from being returned, including:

• Perishable items (e.g., food, flowers, newspapers, magazines).
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids/gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

In specific situations, only partial refunds are granted for items that:

• Show obvious signs of use (e.g., books).
• Have been opened (e.g., CDs, DVDs, VHS tapes, software, video games, cassette tapes, vinyl records).
• Are not in their original condition or have missing parts for reasons not due to our error.
• Are returned more than 30 days after delivery.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be automatically applied to your credit card or original method of payment within a specific timeframe.

• Check your bank account first if you haven’t received your refund yet. There might be a processing delay.
• Contact your credit card company for further assistance.
• If needed, get in touch with your bank to inquire about processing times.
• If you still haven’t received your refund, please contact us at {email address}.

• Only regular-priced items may be refunded.
• Sale items cannot be refunded.

• We only replace items if they are defective or damaged.
• To request an exchange, send us an email at {email address}.
• Mail your item to: {physical address}.

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return.
• Once the returned item is received, a gift certificate will be mailed to you.
• If the item wasn’t marked as a gift during purchase, or if the gift giver had the order shipped to themselves for later gifting, a refund will be issued to the gift giver.

• To return your product, mail it to: {physical address}.
• You will be responsible for paying for your own shipping costs for returning the item.
• Shipping costs are non-refundable; they will be deducted from your refund.
• The time it takes for your exchanged product to reach you may vary depending on your location.
• For more expensive items, consider using a trackable shipping service or purchasing shipping insurance to ensure secure delivery.

• For questions related to refunds and returns, contact us at {email}.
• Our dedicated team is ready to assist you in any way possible.
• At Vanity Valley, we prioritize your satisfaction and strive to make your shopping experience seamless and enjoyable.